Frequently Asked Questions

If you don’t find an answer to your question below, contact us directly and we’ll do our best to help.

General

The SkLO Partners are the visionary, Pavel Hanousek, and husband and wife design team, Karen Gilbert and Paul Pavlak. SkLO has operations in both Northern California and the Czech Republic.

“Sklo” is the Czech word for “glass”.

Email us at us@sklo.com and send all relevant info.

Products

All SkLO glass is handblown in the Czech Republic, and all of our lighting is built to order by SkLO in the Czech Republic.

You can search our “Dealers” page on sklo.com to find a Dealer near you.

Email our Client Services team at us@sklo.com

Email our Client Services team at us@sklo.com

Some of our lights are not field-adjustable and require an “overall drop length” to be specified along with the order. “Overall drop length” is the distance from the finished ceiling to the lowest part of the light fixture. SkLO will determine the necessary lengths of rigid brass stems and they will be cut to order.

SkLO produces custom work at its discretion. Custom works are reserved for contract sales and larger project volumes. SkLO will work with your project team to meet design briefs that work within the SkLO design language. Send inquiries to us@sklo.com

Some do, and others do not. See the Specifications section on each product page at sklo.com for more information.

SkLO Light products are available in either 120V or 240V standards. If you are ordering online, make sure you toggle the “US/EU” location switch at the upper right-hand side of the screen to see products whose standard is appropriate for your location, or email us with any questions.

Most SkLO Light fixtures meet the UL requirements for damp rating – see the Specifications section on each product page at sklo.com for each fixture rating and certification. No SkLO Light fixtures meet the UL requirements for wet rating.

Essentially, all conditioned interior spaces are considered to be “dry”, including bathrooms and kitchens. The only interior spaces that would be considered “damp” would be showers, steam rooms, or un-conditioned basements. Outdoor-covered locations are considered to be “damp”. Outdoor locations exposed completely and directly to the elements are considered “wet”.

Care Instructions are available on our “Resources” page .

Orders & Payment

While most of our products are made-to-order, SkLO does carry some inventory at our Czech facility. Contact us for availability.

Please visit our “New Registration” page to learn more and apply for an account.

SkLO lead times are estimated at 2-12 weeks; certain items may be available sooner.

SkLO ships globally from our facility in the Czech Republic.

No returns will be accepted without prior approval from SkLO. Customers have a period of 5 business days following receipt of shipment to inspect and notify SkLO of any discrepancies. All returns and exchanges are subject to a 20% restocking fee. All authorized returns and exchanges must be received in their original condition including original packaging. Returns and exchanges received damaged due to inadequate packaging will not be accepted.

SkLO US office in Northern California is open from 8:30 am to 4:30 pm PST Monday through Friday.

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