Frequently Asked Questions
If you don’t find an answer to your question below, contact us directly and we’ll do our best to help.
General
The SkLO Partners are the visionary, Pavel Hanousek, and husband and wife design team, Karen Gilbert and Paul Pavlak. SkLO has operations in both Northern California and the Czech Republic.
“Sklo” is the Czech word for “glass”.
Email us at us@sklo.com and send all relevant info.
Products
All SkLO glass is handblown in the Czech Republic, and all of our lighting is built to order by SkLO in the Czech Republic.
You can search our “Dealers” page on sklo.com to find a Dealer near you.
Email our Client Services team at us@sklo.com
Email our Client Services team at us@sklo.com
Some of our lights are not field-adjustable and require an “overall drop length” to be specified along with the order. “Overall drop length” is the distance from the finished ceiling to the lowest part of the light fixture. SkLO will determine the necessary lengths of rigid brass stems and they will be cut to order.
SkLO produces custom work at its discretion. Custom work is reserved for contract sales and large project volumes. Send inquiries to us@sklo.com
SkLO hard-wired light fixtures are line-voltage fixtures without drivers or transformers, and all are supplied with LED light bulbs. The LED light bulbs chosen for each Light design are carefully selected, taking both aesthetics and quality into consideration. All supplied light bulbs are dimmable and feature the best available technology. Because all SkLO hard-wired fixtures are line-voltage without drivers or transformers, the dimmable performance of the LED light bulbs is a matter of compatibility of the LED light bulbs with the wall switches that control the fixtures. SkLO portable light fixtures are supplied with in-line on-off cord switches and are not dimmable.
All SkLO hard-wired light fixtures are line-voltage fixtures without drivers or transformers. Our fixtures are available in versions to meet either 110-120V or 220-240V voltage standards.
SkLO includes LED light bulbs with every one of its light fixtures. The LED light bulbs chosen for each Light design are carefully selected, taking both aesthetics and quality into consideration. All supplied light bulbs are dimmable and feature the best available technology. SkLO does not offer alternative LED light bulb / color temperature specifications for sale with its fixtures except on contract sales and large project volumes.
Some do, and others do not. See the Specifications section on each product page at sklo.com for more information.
SkLO light fixtures are available in either 120V or 240V standards. If you are ordering online, make sure you toggle the “US/EU” location switch at the upper right-hand side of the screen to see products whose standard is appropriate for your location, or email us with any questions.
Most SkLO light fixtures meet the UL requirements for damp rating – see the Specifications section on each product page at sklo.com for each fixture rating and certification. No SkLO light fixtures meet the UL requirements for wet rating.
Essentially, all conditioned interior spaces are considered to be “dry”, including bathrooms and kitchens. The only interior spaces that would be considered “damp” would be showers, steam rooms, or un-conditioned basements. Outdoor-covered locations are considered to be “damp”. Outdoor locations exposed completely and directly to the elements are considered “wet”.
Care Instructions are available on our “Resources” page .
Orders & Payment
Yes. Please visit our website “New Registration” page.
While most of our products are made-to-order, SkLO does carry some inventory at our Czech facility. Contact us for availability.
Please visit our “New Registration” page to learn more and apply for an account.
SkLO lead times are estimated at 6-8 weeks; certain items may be available sooner.
SkLO ships globally from our facility in the Czech Republic.
No returns will be accepted without prior approval from SkLO. Customers have a period of 5 business days following receipt of shipment to inspect and notify SkLO of any discrepancies. All returns and exchanges are subject to a 20% restocking fee. All authorized returns and exchanges must be received in their original condition including original packaging. Returns and exchanges received damaged due to inadequate packaging will not be accepted.
SkLO US office in Northern California is open from 8:30 am to 4:30 pm PST Monday through Friday.