Frequently Asked Questions
If you don’t find an answer to your question below, contact us directly and we’ll do our best to help.
General
The SkLO Partners are the visionary, Pavel Hanousek, and husband and wife design team, Karen Gilbert and Paul Pavlak. SkLO has operations in both Northern California and the Czech Republic.
“Sklo” is the Czech word for “glass”.
Email us at us@sklo.com and send all relevant info.
Products
All SkLO glass is handblown in the Czech Republic, and all of our lighting is built to order by SkLO in the Czech Republic.
You can search our “Dealers” page on sklo.com to find a Dealer near you.
Email our Client Services team at us@sklo.com
Email our Client Services team at us@sklo.com
Some of our lights are not field-adjustable and require an “overall drop length” to be specified along with the order. “Overall drop length” is the distance from the finished ceiling to the lowest part of the light fixture. SkLO will determine the necessary lengths of rigid brass stems and they will be cut to order.
For our field-adjustable pendant and chandelier designs which are suspended on fabric-wrapped electrical cord or brass chain, SkLO offers a basic “standard length” of cord or chain which is provided with every order. Longer lengths of cord or chain can be specified at additional cost.
For our non-field-adjustable pendant and chandelier designs which are suspended on cut-to-order rigid brass tube stems and require an overall drop length to be specified, each fixture design has a “longest standard overall length”. If the specified overall drop length is within the longest standard overall length for that fixture, then there is no additional cost. If a longer overall drop length is required, it can be specified at additional cost.
Remember to identify longer lengths when requesting a quote or estimate, so that any additional costs can be included in your quote or estimate.
Additional costs for longer lengths will be identified on your Sales Order.
All of the suspended pendant and chandelier designs in our Light Collection have a “minimum overall drop length” identified in their specifications. SkLO provides this as a courtesy to assist in the specifying and ordering of our fixtures.
The minimum overall drop lengths are determined by considering several factors: Technical considerations, safety certification requirements, physical construction limitations, and sometimes aesthetic considerations.
In some cases, the minimum overall drop lengths are slightly arbitrary, and there is the ability to specify a shorter overall drop length. If you have a preferred overall drop length that is slightly less than our specified minimum, you can send us your request and we will let you know if it is possible. Send your questions to us at us@sklo.com
We offer multiple opportunities to customize our products. Each product in our collection comes with multiple options for glass colors, metal finishes, and cord colors. Our “Custom Glass Color Program” makes it possible to change the glass color in almost any product to another color from our range of 30 glass colors. SkLO “Lighting Accessories” allow for customizations ranging from a single swagged pendant to complete custom lighting fixtures and installations using the Multi-Pendant Canopy options. Beyond these offerings, we do not customize our designs to-order, nor do we replicate the designs of others. Contact us at us@sklo.com for more information.
SkLO hard-wired light fixtures are line-voltage fixtures without drivers or transformers, and all are supplied with LED light bulbs. The LED light bulbs chosen for each Light design are carefully selected, taking both aesthetics and quality into consideration. All supplied light bulbs are dimmable and feature the best available technology. Because all SkLO hard-wired fixtures are line-voltage without drivers or transformers, the dimmable performance of the LED light bulbs is a matter of compatibility of the LED light bulbs with the wall switches that control the fixtures. SkLO portable light fixtures are supplied with in-line on-off cord switches and are not dimmable.
All SkLO hard-wired light fixtures are line-voltage fixtures without drivers or transformers. Our fixtures are available in versions to meet either 110-120V or 220-240V voltage standards.
SkLO includes LED light bulbs with every one of its light fixtures. The LED light bulbs chosen for each Light design are carefully selected, taking both aesthetics and quality into consideration. All supplied light bulbs are dimmable and feature the best available technology. SkLO does not offer alternative LED light bulb / color temperature specifications for sale with its fixtures except on contract sales and large project volumes.
Some do, and others do not. See the Specifications section on each product page at sklo.com for more information.
SkLO light fixtures are available in either 120V or 240V standards. If you are ordering online, make sure you toggle the “US/EU” location switch at the upper right-hand side of the screen to see products whose standard is appropriate for your location, or email us with any questions.
Most SkLO light fixtures meet the UL requirements for damp rating – see the Specifications section on each product page at sklo.com for each fixture rating and certification. No SkLO light fixtures meet the UL requirements for wet rating.
Essentially, all conditioned interior spaces are considered to be “dry”, including bathrooms and kitchens. The only interior spaces that would be considered “damp” would be showers, steam rooms, or un-conditioned basements. Outdoor-covered locations are considered to be “damp”. Outdoor locations exposed completely and directly to the elements are considered “wet”.
Care Instructions are available on our “Resources” page .
Orders & Payment
Yes. Please visit our website “New Registration” page.
While most of our products are made-to-order, SkLO does carry some inventory at our Czech facility. Contact us for availability.
Please visit our “New Registration” page to learn more and apply for an account.
SkLO lead times are estimated at 6-8 weeks; certain items may be available sooner.
SkLO ships globally from our facility in the Czech Republic.
No returns will be accepted without prior approval from SkLO. Customers have a period of 5 business days following receipt of shipment to inspect and notify SkLO of any discrepancies. All returns and exchanges are subject to a 20% restocking fee. All authorized returns and exchanges must be received in their original condition including original packaging. Returns and exchanges received damaged due to inadequate packaging will not be accepted.
SkLO US office in Northern California is open from 8:30 am to 4:30 pm PST Monday through Friday.